They are busy and my appointment took longer than expected, but rightfully so. They go out of there way to provide the excellence in service that exceeds your expectations. Mike, the owner, is a wizard and was able to solve a major problem with wheel hop and loud banging when accelerating on my GTI m7 with APR stage 1. He suggested that an inexpensive dog bone insert from APR would take care of this problem, but reading up on this issue I suggested to replace the more expensive pendulum mount as well. He replied that this most likely was not needed. Then he personally took care of replacing my worn out tires and used their superior equipment to include a ’Road Force’ balance, which finally took care of the irritating shimmering between 60 and 80 mph that was persistent over the past year - I had been back to Volkswagen and Discount tire before and they were unable to fix it. All in all, now I have a new and much more powerful car and appreciate their dedication to get the job done right, without nickel and dining their customers to death, just to make a profit. Terrific job and my best experience with a mechanic ever.